Support is available to assist with questions, account-related issues, technical concerns or general feedback. The authorised support team operates a dedicated help centre and can be contacted by live chat, email or phone. For enquiries about accounts, payments or affiliates the organisation aims to respond promptly and will act in your favour where possible while following safer-gambling and verification procedures.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical response within 1 business hour for live chat, 24 hours by email) |
| General enquiries | [email protected] (general enquiries and corporate requests; allow up to 48 hours for a reply) |
| Affiliate enquiries | [email protected] (affiliate programme and partnership enquiries; account manager allocation) |
| Phone | +44 20 7946 0821 (for account verification and urgent matters) |
| Working hours | Live chat 24/7; email replies Mon–Fri, 09:00–18:00; phone lines Mon–Fri, 09:00–18:00 |
For detailed enquiries, account issues or any matter needing documents or explanations, email is the preferred contact method: [email protected]. Please use a clear, specific subject line and include up-to-date contact details and account information to help process your request without delay. Attach relevant files where necessary and avoid sending sensitive information via unsecured channels.
Most enquiries are answered within one business day. Simple requests such as account queries or payment confirmations are usually handled quickly, while issues requiring verification, specialist review, or third‑party checks may take longer to resolve. Complex investigations will be progressed promptly but could need several days; you will be updated if extra time is required to reach a full resolution.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and used to refine features, content and usability. User comments help prioritise fixes, shape new functionality and improve the overall experience. Contributions are welcomed and will be considered in ongoing updates to make the site clearer and easier to use.
